Cancellation Policy
Life happens — here's how cancellations, weather, and refunds work at Sunrise Paddleboards.
48-Hour Advance Notice
Cancel at least 48 hours before your scheduled start time to receive a full refund.
Same-Day Cancellations
Same-day cancellations are not allowed. No refunds are issued for same-day cancellations — a credit toward a future booking is offered instead.
No-Shows
If you don't show up and don't call ahead, no refund will be provided.
Weather: We Play in the Rain!
Florida weather changes fast. Light rain and passing showers don't stop us — we only cancel if lightning persists. If we cancel for weather, you're fully covered.
Specialty Events (e.g. Full Moon Paddles)
Full refunds apply up to 48 hours before a specialty event. Last-minute cancellations on specialty events receive a credit toward a 2-hour weekday rental (not toward a future specialty event).
How to Cancel
Cancellations must be confirmed verbally with our staff. Please get the name of the team member you speak with, and have your payment amount and transaction date ready.
Questions?
Call or text (954) 738-6400 and we'll take care of you.